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Industry - Insurance and Finance Sector
Project Purpose
Skilled Up was engaged to provide a fully customised learning and development solution aligned to the organisations values, behaviours and core competencies. The customised solution comprised of soft skills that were scheduled as part of a learning and development calendar. Coaching and other adhoc consulting services were also provided.
Skilled Up also assisted with the design of a frontline manager program designed to be rolled out to all new managers within the organisation.
Audience Size
1200 people nationally
Challenges
To provide a full suite of programs integrated into the organisations strategy that was evolving and continually changing. The major challenge of this was to align the programs with the strategy to ensure relevancy.
Solution
- Designed a series half-day product training programs which covered:
- Difficult Conversations
- Time Management
- Communication Skills
- Problem Solving and Critical Thinking
- Everyday Business Writing
- Navigating through Change
- Emotional Intelligence - Managing Self
- Emotional Intelligence in Action
- Adhoc coaching and debriefs
- Adhoc team discovery sessions
Key Deliverables
- Design a comprehensive training package
- Deliver face-to-face training
- Map to organisations strategy and core competencies
- Provide a national development solution
- Design of Level 3 evaluation surveys to ensure participant outcomes are met
Results
Participant Feedback
Most beneficial aspects of the program from participant feedback include:
- Learned to look at different ways of thinking
- Used video clips as examples
- Looked at the bigger picture
- Established how it relates to work and personal life
- Learned to keep an open mind, as when you are doing something for an extended period of time you can forget to think outside of the square
- Useful and educational with great facilitators!
- Excellent written resource (manual) provided
- Learned new skills, in addition to refreshing old skills
- Perhaps a little longer - maybe a full day? I really enjoyed it and found it engaging so it wouldn't be overbearing extending the time-frame.
- This is an extremely professional and well thought out program. No improvement required.
- I enjoyed every moment
Manager Feedback (taken from level 3 evaluation)
On average, managers reported that 80% of their people who have attended a Skilled Up program have shown an increase in skill. |
