Business Effectiveness Fundamentals


By completing this course you will learn the basics of managing yourself, your time as well as avoiding the common pitfalls associated being overloaded.  You will also learn the correct processes for maximising the outcomes of phone conversations while minimising your time and be able to facilitate meetings to ensure you stay on track.

telephone etiquette

  • Participate in meetings to ensure they are focused, time efficient and achieve outcomes Ensure meeting facilitation (client and internal) enables participation, discussion, problem solving and resolution of issues.

Target Audience


  • Staff
  • Team Leader
  Duration 1/2 to 1 day
  Language English
  Certificate No


Topics covered in this course include:


  • Effectively use a variety of tools and methods to assist in effectively managing time
  • Avoid some common pitfalls that waste time
  • Apply a process to be able effectively communicate both in email as well as using appropriate