| Cloud 9 - Customer Care with Emotional Intelligence |
| Duration / 1 Day |
| Location / National |
| Investment / $450 per person (EX GST) |
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| Learning Outcomes |
By undertaking this program you will be able to: - Manage your emotions and the emotions of customers
- Recognise your emotional triggers
- Develop your own circuit breakers
- Establish trust with your customer
- Distinguish between fact, emotions and opinions
- Understand your communication style and the style of others
- Create an action plan to take away
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| Course Overview |
| Whether it is on the phone or face to face, working in a customer care role can be challenging. Customers can often be emotional and hostile, and this can lead to heated exchanges between you and the customer. Emotional Intelligent Customer Care discusses the importance of recognising, using, understanding and managing your emotions to influence your moods and the moods of customers. This program will provide you with tools to assist you in keeping your cool under pressure cooker situations and feeling the way you want to feel. |
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| Target Audience |
| This program is aimed at managers and employees, who’s roles are primarily customer facing, whether it be face to face or over the phone. |
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| Available program Dates |
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There are no available dates for this program.
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